The Keyes Company/Realtors® selects ReadyChat to strengthen website capabilities
The largest family-owned real estate company in Florida recently selected ReadyChat to help strengthen the capabilities of their consumer-focused website for prospective homebuyers and sellers.
Beginning October 01, ReadyChat will interface with The Keyes Company through their website to provide online chat services that can build relationships and generate leads through fast, friendly and informative interactions.
“Our purpose of working with ReadyChat is to engage those customers who we might have otherwise not captured through the current calls to action on our website,” said Wendi Iglesias, Director of Internet Leads, The Keyes Company. “Being the first to engage the customer is such a critical part of creating the customer relationship. We believe ReadyChat offers a great tool to assist with this initial engagement. Keyes wants every customer who visits our Internet sites to feel welcome, engaged and informed. ReadyChat is helping us accomplish this goal.
Iglesias said that Leading Real Estate Companies of the World® facilitated her company’s initial introduction to ReadyChat and led to Keyes’ decision to enlist ReadyChat services. She said her company’s leadership was impressed by the capabilities of ReadyChat to monitor and provide instant chat services 15 hours a day, seven days a week, and to then transfer qualified leads live by phone to a designated sales associate or brokerage representative.
“ReadyChat has a fantastic approach to engaging and capturing the customer,” Iglesias said. “We believe this will be a wonderful add-on to our suite of online tools available to our customers.”
Keyes is among more than 100 real estate firms throughout North America who have partnered with ReadyChat for online engagement tools.
“We’re exceptionally pleased to work with Keyes to provide the first-class, personal service that is so critical when customers go to choose an agent or brokerage,” said Justin Shum, President and CEO of ReadyChat. “Our goal is to fully leverage chat technologies to turn online visits into those personal interactions that are the foundation of any real estate transaction.”
About The Keyes Company/Realtors®
The Keyes Company is the largest family-owned real estate company in Florida with more than 2,000 associates. Keyes provides superior service through a network of more than 25 offices across Florida with national and worldwide affiliates and partners. The company specializes in relocation and luxury homes, commercial leases and investments, and land and business opportunities. As a full-service realtor, Keyes also offers title services, home insurance, and mortgage loans affiliated with Wells Fargo. The company began operations in Florida in 1926 and recently celebrated 86 years of business.
ReadyChat is a premiere full-service live chat provider that serves the real estate industry across North America. Founded in 2011 and based in Toronto, the ReadyChat team helps new homebuilders, real estate brokers and agents develop, manage, and execute an effective live chat system and service to help improve website lead conversion and overall customer satisfaction.